The Central Regional office of the Public Utility Regulatory Commission (PURC) has revealed to have recorded a high number of complains from customers over poor quality of service rendered them by various public service providers, particularly the Electricity Company of Ghana (ECG) and the Ghana Water Company Limited (GWCL).

PURC said to have recorded as many as 584 reported cases in the middle of 2024 by customers in the Central Region, out of which 551 were resolved. With which quality of service topped the list, followed by over billing.

Ms. Kesewaa Apenteng-Addo, the Central Regional Manager for PURC disclosed this at the company's maiden press briefing held at its regional office in Cape Coast.

The media engagement sort to outline the functions of PURC and to disabuse the public notion that the commission is only known for the increment of tariffs, but enlighten the masses of its operations like the examination and approval of utility rates, guidelines for rates to be charged for the provision of utility services, commission's receiving, investigating and settling of complaints related to utility services among several others having declared 2024 as its year of strategic impact.

According to her, instances like face up, pipe burst, fallen light poles, power cable disconnection among others accounted to the high number of cases recorded under the company's database for quality of service.

She noted that her outfit has cautioned both ECG and the Ghana Water Company Limited to put in place measures to prevent such situations from reoccurring as part of the organization's mandate and has received positive feedback to that effect.

Ms. Apenteng-Addo further bemoaned the countless complains PURC periodically receives from customers over the poor customer service ECG and GWCL often gives them, which sort to prevent them from accessing these companies whenever they encounter a challenge.

She, however, pleaded on ECG and GWCL to make customer service their key priority by trying their possible best to open up to customers whenever the need raises for them to access their respective offices for clarification over an encountered challenge.

Sompaonline.com/Eric Annan